1) If there is a problem with the shipment, we must be notified within the first five days from when you received your order.
2) The product must still be in FACTORY SEALED CONDITION. If the toy has been opened, played with and then broken, we will not accept it back. WE DO NOT ACCEPT merchandise that has been opened. Under certain circumstances, we reserve the right to deduct up to 50% from your refund if the packaging has been damaged. Refunds are usually issued within 4 to 6 weeks.
3) We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). When shipping back the incorrect item to us, please pack your returns securely. Your credit card will be refunded for the shipping fees or store credit will be issued to you.
4) If the return was not due to our error, but rather the buyer's (ie. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee will be deducted from your refund. If the item's factory seal was broken, we cannot accept the item back. We only accept returns within 30 days from date of purchase.
5) If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee
For USA or International Customers...Please ship returns to:
1320 State Route 9 #435
Champlain, NY 12919
For Canadian Customers...Please ship returns to:
3940 Griffith Street
H4T 1A7 Canada
Please don't forget to include your order number with any return!