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Shipping &Tax Information

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We charge "real-world" shipping fees, based on a combination of how many items were purchased, the weight and dimensions of the products and packaging and labour. Depending on the shipping destination, these fees can become expensive. Please use the shopping cart to determine availability of product and the shipping charges to your location by entering your full mailing address during the checkout phase. There is no need to provide a credit card number until the order is actually being placed.

We are getting an increasing amount of customers providing a incorrect or incomplete addresses and then complaining that they have not received their package. WE ARE NOT RESPONSIBLE FOR MIS-DIRECTED PACKAGES IF WE HAVE BEEN GIVEN THE WRONG ADDRESS. Please take your time when typing your shipping address during the online ordering phase.

Canadian Customers

All orders are shipped either Canada Post or UPS Ground and take about 3 to 10 business days to arrive. Shipping fees to Western Canada will be significantly than Central/Eastern provinces since we are located on the East coast. Please use the shopping cart to determine the shipping costs.

All Canadian residents will be charged in US dollars because our credit card merchant account is in US funds. Your bank will convert the amount to Canadian funds on your monthly credit card statement.
PLEASE BE AWARE OF THIS BEFORE PLACING YOUR ORDER.

Tax Rules
Province of Quebec: 5% plus 9.5% (GST + QST)
Ontario, Maritimes:13% (HST)
BC: 12% (HST)
NS: 15% (HST)
Rest of Canada: 5% (GST)
(Our GST/QST number will be printed on your packing slip)

USA Customers

Orders are shipped either U.S. Postal Service or UPS Ground and take about 5 to 10 working days. If you have an address that can only accept a certain shipping method, please state this at the time of your order to avoid any delays/errors in your shipment. We are not responsible for non-delivery if you provide an invalid shipping address. Please take the time to enter your address accurately when placing the order.

We have noticed that orders to the Southern/Western states take a little longer for delivery by UPS because we are located on the East Coast. Please take this into consideration when you are expecting our package.

There are no taxes or duties for U.S. residents if the value of the order is under $200.

International Customers

Presently, we only ship to certain countries (please view our list using the shopping cart). It is not cheap shipping overseas and it will likely be expensive. We ship by Canada Airmail Post Service, US Postal Service EMS, UPS or Deutsche Post and it takes 5 to 18 business days for delivery. WE DO NOT OFFER SURFACE SHIPPING OPTIONS. Please be aware that all international customers may be subject to duties/taxes by your local authorities. It is the sole responsibility of the customer to pay these additional fees. If your country is not listed, then we do not ship there.

We apologize for any inconvenience but due to the high incidence of international credit card fraud, we need to protect both ourselves and the rightful owner of the credit card.


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